Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your BotifyHost subscription at any time through your account dashboard. Here's what you need to know:

• Cancellation will take effect at the end of your current billing cycle
• You will retain access to all paid features until the end of your billing period
• No partial refunds are provided for the remaining days in your billing cycle
• Your account will automatically downgrade to the free tier after the billing period ends
• Hosted bots may be limited or stopped based on free tier limitations

2. Refund Eligibility

We offer refunds under the following circumstances:

• New Subscribers: Full refund within 7 days of initial subscription purchase if you're not satisfied with our service
• Service Unavailability: Prorated refund if our service experiences significant downtime (more than 24 consecutive hours)
• Double Billing: Full refund if you were charged twice for the same billing period
• Unauthorized Charges: Full refund for any unauthorized charges to your account

3. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions canceled after the 7-day refund period
• Add-on services or one-time purchases
• Accounts terminated due to violations of our Terms of Service
• Partial month/unused time after you've used the service for more than 7 days
• Service interruptions caused by factors outside our control

4. Refund Process

To request a refund:

1. Log in to your BotifyHost account
2. Navigate to Settings > Billing > Request Refund
3. Fill out the refund request form with details about your request
4. Our support team will review your request within 2 business days
5. If approved, refunds will be processed to your original payment method

Please note that refund processing times may vary depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• RazorPay: 3-5 business days
• Bank Transfers: 7-14 business days

5. Payment Gateway Specific Policies

For payments processed through RazorPay:

• Refunds will be processed according to RazorPay's processing schedule
• Transaction fees charged by RazorPay are non-refundable
• International payment refunds may be subject to currency conversion rates at the time of refund
• Refunds to UPI may take 1-3 business days to reflect in your account

6. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after such changes constitutes your acceptance of the new refund policy.

7. Contact Us

If you have any questions about our cancellation and refund policy, please contact us at: